At casino frenzy, your privacy matters. This Privacy Policy explains what personal information we collect, how we use it, and the steps we take to keep it safe for every player in the Philippines. By registering an account or using our platform, you agree to the practices described here.
Last updated: June 2025. Applies to all players accessing casino frenzy from the Philippines.
casino frenzy is committed to protecting the personal information of every player in the Philippines. We collect only what is necessary to operate our platform safely and fairly. We do not sell, rent, or trade your personal data to any third party for marketing purposes. This policy is written in plain language so you always know exactly where you stand. If youhave any questions about how we handle your data, you can reach our support team at the email address listed in the footer of this page.
When you register an account with casino frenzy, we collect personal information that is necessary to verify your identity and process your transactions. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect payment-related information such as your GCash or Maya account details to facilitate deposits and withdrawals. During your use of the platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect fraud, and improve the overall experience for Filipino players.
The personal information you provide is used primarily to create and manage your casino frenzy account, process financial transactions, and verify your identity in line with Philippine regulatory requirements. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies. With your consent, we may also send you promotional communications about new games, bonuses, and platform features — you can opt out of these at any time by contacting our support team. Technical data collected during your sessions is used to monitor platform performance, investigate suspicious activity, and ensure a fair gaming environment for all players. We do not use your personal data to make automated decisions that significantly affect your rights without human review.
casino frenzy does not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and IT infrastructure providers — all of whom are bound by strict confidentiality agreements. In certain circumstances, we may be required to disclose your information to Philippine government authorities or regulatory bodies if mandated by law or as part of a lawful investigation. Any third-party service providers we work with are carefully vetted and are only permitted to use your data for the specific purpose for which it was shared. We will always notify you of any material changes to how your data is shared, to the extent permitted by law.
We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. If you close your casino frenzy account, we will retain certain records — such as transaction history and identity verification documents — for a minimum of five years to comply with anti-money laundering and financial reporting requirements. Data that is no longer required for legal or operational purposes is securely deleted or anonymised. You may request a copy of the personal data we hold about you at any time by contacting our support team. We will respond to all verified data access requests within a reasonable timeframe in accordance with applicable Philippine data privacy regulations.
casino frenzy uses cookies and similar tracking technologies to enhance your experience on our platform. Essential cookies are required for the platform to function correctly and cannot be disabled — these include session management and security cookies. We also use analytical cookies to understand how players navigate the platform, which helps us identify areas for improvement and optimise page performance. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use cookies to track your activity on third-party websites or to build advertising profiles.
We take the security of your personal information seriously and implement industry-standard technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the casino frenzy platform is encrypted using secure protocols. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions. We conduct regular security assessments and keep our systems updated to address emerging threats. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with our legal obligations.
As a player based in the Philippines, you have rights under the Data Privacy Act of 2012 with respect to your personal information. These rights include the right to be informed about how your data is collected and used, the right to access a copy of your personal data, the right to correct inaccurate information, and the right to request deletion of your data subject to our legal retention obligations. You also have the right to object to certain types of data processing and to lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights have been violated. To exercise any of these rights, please contact our support team using the email address provided in the footer of this page, and we will assist you promptly.
casino frenzy is strictly intended for players who are 21 years of age or older, in accordance with Philippine gaming regulations. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal information, we will immediately suspend the account and delete the associated data. Parents and guardians are encouraged to use device-level parental controls to prevent underage access to online gaming platforms. If you believe a minor has accessed our platform, please contact our support team immediately so we can take appropriate action.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you directly via email or an in-platform notification. Your continued use of casino frenzy following any such update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you are always aware of how your personal information is being handled. If you have any concerns about changes to this policy, please do not hesitate to contact our support team.
Quick answers to the most common data privacy questions we receive from players in the Philippines.
Your data is safe with us. Join casino frenzy today and enjoy live casino games, exclusive promotions, and fast GCash and Maya payments — all built for Filipino players who value security.